the mall got quiter. >> petra picked up the phone and was playing with it and gigi was trying to take it away from her and then the shooting started again. it got underneath our bodies and i couldn't reach it. >> so you couldn't text anybody? >> i couldn't text anybody. i couldn't get ahold of anybody. >> i was texting her and then other people started calling me and saying this is really bad. we have seen pictures of people being killed. >> and she's not responding to you? >> no. >> just down the corridor, another mother struggled to keep her children quite. >> we're thinking about our survival and also thinking of running to an area that's safe. >> but there's nowhere else for faith and her children to go. she told them being quite wasn't enough. she made an incredible decision, they would all play dead. her then 9-year-old daughter could understand how porn it was to stay still.