be open and connect the world it's one of the most impenetrable companies in the country. what we found is a lot of insights into how its top executive, sheryl sandberg, chief operating officer, and number one executive, mark zuckerberg, what they were doing and what they were thinking. in two years of cascading crises. and what we discovered can be summed up in three different buckets. they made many mistakes, screwed up, frankly. they covered up and then, in washington, they lawyered up or lobbied up. and there are many examples of how the top leadership actually were not paying attention and not prioritizing a lot of the things that were happening in terms of the abuse on their platform as well as the policy questions and the implications of what was happening on their platform. >> ben, you say this piece, this story left you aghast. can you explain why? you reported on facebook before. you have talked with people there. why did you find this so