>> that's when it hit home. kate was the latest of hundreds of people still lost in south carolina. and it seemed to janice and tom that police weren't taking cases like theirs seriously. so what about all those other families also desperate for help? the warings held a vigil to make common cause. >> somehow or another, somebody will be moved and want to come forward and tell us where katie is. >> that was the public waring family. at home the private tom waring couldn't help but be drawn back to the play-back button on the voicemail. just to hear her voice. >> dad, mom? if you're there, pick up the phone. if you're there, pick up the phone. call me back later. bye. >> i would look at photographs of her or play those voicemail messages, just keeping her voice current in my mind. >> meanwhile, andy savage's a-team of ex-detectives was making progress. when they flashed that fat