implicit racial bias requires thoughtfulness and time for people to open their hearts and minds. this is at a time when the country is angry and when we're encouraging people when you see something, say something. so jonathan, how do we marry the two at this time of heightened tension to tell people to be more thoughtful about their actions and reactions? >> this is a conversation that must be ongoing. it is not one that one sort of four-hour afternoon session can change you or change people. i think once people know that such a thing exists, that subconscious bias exists, they then have to take the next step to recognize how that works itself in their own lives to point it out to other people who might not realize it. the enbeauty of today and what starbucks is doing, it's teaching its employees or the partners as they call them,