they were young and attractive. it was a news story. >> after the highs of the two royal weddings in the 1980s, the fairy tale romances unraveled by the early 1990s. >> i was press secretary for seven years, 1990 to 1997. so, really, the most tumultuous time for the monarchy since the abdication of edward viii. >> we had fergie the duchess of york having her toes sucked by her financial adviser, not even her husband. >> and the relationship of prince charles and princess diana reached a new low. >> three of the queen's children see their marriages dissolve in 1992. >> it made her think, where have i gone whereon? what have i done? >> then the queen's beloved windsor castle catches fire after a halogen lamp falls over