>> you'd be sitting across the desk from somebody crying. >> oh, absolutely. >> and they wouldn't do anything for you? >> no. they could say i can't do anything for you probably. >> you need this document. this is what you need to provide. i have no way to get this document because i don't know my parents' name. i don't know my real name. pepper. and once again, pepper felt, perhaps understandably, like giving up. but by then she was living with her daughter in south lake tahoe working as a waitress and, what do you know. hometown girl, jaycee dugard kidnapped years and years earlier, was found. >> the community was just buzzing all over the place with joy. and i was happy for jaycee lee. but it triggered a lot of my own personal memories. you know, and how come i didn't get found. and i felt still missing. >> so once again, charged up with determination, she launched a fresh attempt.