make sure share clients trust them, enough to follow their advice. >> it is critical that they give us good information. if we seem to care and we do. that builds trust, faster than anything. and having answers for the family, a family that has never been through this before builds trust. >> everybody knows them and respects them. i think denny and gail's word is often taken without any question. >> john henry brown is a seattle-based criminal defense lawyer who says he's seen how the trust they -- >> given the premium the baron's place on trump, it's no surprise they turn away many more clients than they accept.