>> i think there are four things probably every company of any size can do. basically no matter what your fallacy is, if somebody is sick or taking care of their mother they have to deal with that and unfortunately the health care system pretty much works from 9:00 to 5:00 monday through friday, exactly when you want to be at work. so things you can do that prevent what they call absenteeism, which is like a $790 billion productivity problem in the united states, or another aspect is presenteeism, when people come to work but maybe they shouldn't. maybe they're not at their best because they have a migraine or suffering from depression or something like that. you just need to address it head-on. and the first thing you can do is be flexible. if you have a business where, look, i know you can get your job done in eight hours a day, i don't really care when do you it, then if i can let you work in the morning or in the evening, and just focus on the output of your job, that can be hugely helpful to that person. >> but do you have to do that then for the whole staff or