>> dearest rock inpoppy, happy birthday. whoo hoo, the wig five-oh. the more and more time we spend apart the more i realize how amazing of a father and friend you have been to me over the years and have always given me a perfect example of how a man an husband is to treat a woman and his wife. i was thinking, god, is this the last thing i hear from my son, you know. >> and it's that. >> yeah. >> saturday morning, more than 24 hours since they had any communication from their son -- >> by 8:30, we still hadn't heard anything. we still woke up to even more horrible images and then had time to think about the death tolls and all that. it was just compounding and compounding and compounding. >> and then about the moment all seemed lost, another e-mail