prison. >> you have to approach and handle each one differently. you can't do the same one. you have to go up there and yell at them like they are little kids. >> you have to say you didn't mean to do that it was your other twin. okay. turn around. >> and some times you talk to them like man to plan. >> do me a favor, hang on here and don't make no nosise. every approach doesn't work. you to use every approach for every inmate. >> if an inmate has a problem you're trained to diffuse the situation. that's what we are trained to do. >> the warden has made a special trip to reck cog fliez officer