under any ordinary circumstances would have been a private call to a grieving widow. i have a great panel. starting at the white house with my friend kristen welker. this started with four soldiers who died tragically in nijer but now it's including contacts with other gold star families. including chris baldridge. >> well, his father speaking to "the washington post" said that president trump did call him after the death of his son over the summer. that phone call taking place in july. and he says the president at that time not only called to offer his condolences but said he wanted to follow up with a $25,000 check. now, according to baldridge, he still has not received that money. officials here saying that the check was recently sent. and so the question, stef, what's the hold up. well, they say there's a very robust approval process.