many on the island are growing frustrated. they're trying to pick up the pieces of their lives. you cannot pick up the pieces of your life if you don't have power, infrastructure, fuel. >> not to forget people suffering still in places like texas and florida, but we cannot forget there are still huge swaths of people in puerto rico that aren't even accounted for yet. >> mariana ai tense owe is monitoring on the ground for us. mariana, there are really mixed messages coming. there's a whole bunch of people saying things are moving along well. but the closer we get to the ground, people are saying we don't have water, fuel, food, clear roads yet. >> reporter: ali, the only thing that has grown here are these lines. these lines for absolutely every basic thing you could imagine. we've been standing in front of this line for bags of ice all morning. there's even an armed police officer here guarding the line