the cuyahoga correction center is located in the heart of downtown cleveland. inside the walls it's a gang known as the heartless felons that keeps big sam mcclaren busy. >> the heartless felons is a big problem. one, there's so many of them. >> step back. >> i wouldn't be surprised if we didn't have 400 heartless felons here. they have a thing they called the tenderizer. you can put a tenderizer on meat to soften it up, anybody they have a target for, they tenderize them. picking at you. walk by and slap you, get you angry, you either going to fight back or you're going to give in. this is what they're good at. i call it a tenderizing process. they come in and say i want your commissary, gave it here. i want your food tray, give it here. you don't do anything about it, they got you. >> lockdown. lockdown. >> that sort of activity has already led to unit 10-c being put on lockup status. now one floor below in unit 9-c