the local firms and businesses that are resident in that country as well. go slow, but make your part of it a overall strategy for growing around the world. we now have the top tips you need to know to help your growing business. let's introduce our panel and get their advice. melinda emerson is founder and president of quintessence group, a marketing consultant firm and hosts the small biz chat, and serial entrepreneur jay goltz owns and operates four businesses in chicago, maybe soon in new york, and he is also a blogger starting next week for forbes.com. so good to see both of you. >> great to be here. >> good to be here. >> jay, i hope you open your next business or store in new york so you can be on the set with us next time. >> sure. >> we'll see how that goes. let's start with you, melinda. your top tip. >> never let a customer down. it really comes down to it, particularly for these guys in professional service businesses.