action. in this case the best option is c, strike when his back is turned. >> when the gunman is busy counting the money, making sure the money is in the bag, his eyes are not on you. that's the perfect moment to make your move on him. >> all of a sudden my body just started moving and i'm like i'm doing it. once that was answered, it was game on and i can't lose this. the second i grabbed him, i realized this was a survival thing. >> he made a decision to go and take the gunman down, which is very brave. once you make that choice, you need to be dedicated and devoted to that choice 110%. >> it's a risky decision, but rich is young and physically able to fight, but then he hears the pop of a gun and so do other customers who only now realize what's happening. >> he ended up shooting through his elbow and he pulled the trigger again and that's the one that hit me in the leg and knocked me off of him. as i got knocked off of him i heard click, click, click.