i mean, alan is just my hero. he never gave up for one second. >> the very next day, the team beats the world record for canopy formation. one of those skydivers? alan. coming up, rescuers spot a man whose time was running out. >> he was in the midst of it and i knew he want doing well. >> when "caught on camera: what went wrong" continues. understands the life behind it. for those who've served and the families who've supported them, we offer our best service in return. ♪ usaa. we know what it means to serve. get an insurance quote and see why 92% of our members plan to stay for life. ♪ to folks out there whose diabetic nerve pain... shoots and burns its way into your day, i hear you. to everyone with this pain that makes ordinary tasks extraordinarily painful, i hear you. make sure your doctor hears you too!