talk them down. >> during only her third week on the job crystal walker was assigned to an inmate on suicide watch. >> she would scream and yell but for some reason i'm one person that can get through to her. i acted like she was my daughter. i was just being a mother. i put my pinkies up to the window and pinkie promise you'll be good and she calms down. you can work with all of them in certain ways if you just find the way to do it. >> it was wonderful to see that kind of communication and how powerful that was. the locked up inmate, the segregated inmate at least felt like there was somebody who cared, somebody who could talk to, and they were like counselors. >> you going to go eat? go eat your dinner. yell if you need anything. >> there have been a few jobs that i've seen that really made a lasting impression on me. one was an embroidery shop in a prison in colorado. we walked inside, and it was not only just the size of the shop, it was a huge operation. it looked like some kind of