have some kind of human contact. so what i try to focus on is just a relationship. we try to be alert to prisoners' mental status, to make sure they're not thinking of harming themselves or someone else. beyond that, we try to help them be together enough to serve their time and serve it as quietly and peacefully as possible. >> serving time quietly and peacefully is exactly how we found ramona rosario. in the gym at the north carolina correctional institution for women. she was a long way from home. >> i'm originally from dominican republic. i live in new york city. and that was my first time that i come to north carolina and i got in trouble. >> seven years earlier, rosario agreed to carry a package for a friend. she's now serving 18 to 24 years for trafficking heroin.