traffic controller kevin bachman. >> you're clear to land on any red line. >> you want to be particular, make it a runway. >> runway united flight instructor danny finch flying in first class has offered to help and is now in the cockpit. captain haynes willingness to accept fitch's offer is crew resource management in action. >> he would not have said anything prior to crm because you don't go up to the cockpit and bother a captain when you've got a problem. >> captain finch was a perfect addition to an already effective crew, but he was an additional asset. >> i said take the throttles. i was asking him to do this and do that and he kind of fell into the pattern of what to do and we didn't have to say so much anymore. >> as united 232 approaches the airport, the pilots dump as much fuel as they can. this lightens the plane which increases their ability to control it. meantime, in the cabin senior flight attendant jan brown