p.m., when robert arrives from poland via frankfurt. >> i was so happy. >> his mother, sophia, is supposed to meet him at baggage claim. they haven't seen each other in seven years. he's coming to live with her and start a new life. >> i was there. i was happy to meet him. but when i was waiting longer, then i start worry a little bit. >> she doesn't know that her only child, who doesn't speak english and has never flown before, is having trouble clearing customs and immigration. >> if you're coming from outside the country, you're supposed to be directed to what's called secondary customs so they can process your papers. >> robert apparently becomes confused by the process and spends several hours wandering around the customs area. >> until at least 10:00, no one had any real interaction with him.