respect them but they are disrespecting you. >> the toughest challenge, i think, being in the shoe is on a day-to-day basis being fair and consistent with each and every inmate. in each cell is a different individual. the 1200-cell shoe unit is california's largest prison within a prison. inmates call it the hole. >> 24 hours a day, living in a cell like that man, it's going to get to anybody. i don't care who they are. to deprive someone of social contact, i think it's the worst thing you can do. >> shoe inmates spend up to 23 hours a day alone in a concrete cell. they are allowed one hour a day outside to exercise and five minutes a week to shower. in this confined isolation, an