we have archaic rules. the regulations were there to ensure profits on an industry that hadn't had an invasion for decades. uber changed that but uber doesn't want to play by any rules and that doesn't make sense. the original rules were designed to serve legitimate public purposes and ensure that the cabs were safe and the drivers wouldn't jeopardize passengers and there was proper insurance. so these were all rules that served a real purpose. uber copsmes in and says none of that applies to us and that doesn't make sense. good to see the disruption. we have seen improvements in taxi service. that doesn't mean you want no regulation. >> this seems the issue here. there's sort of two things happening. one is the actual way uber not as a principle of disruption but as an actual company conducts itself. they can be really nasty. at one point they had to apologize because a competitor called and canceled rides to flood their system and the