>> obviously for us as a family we're struggling. and we've gone through four years of ambiguity. we've had very little communication, if any, from iranian officials. we've written letters appealing that amir is innocent and this is a mistake. and we hope that this gets to the ears of the officials that are here that can go back and help us. time is not on our side. my father was diagnosed with cancer while my brother was in prison, and amir had no knowledge of this and now he has suffered two strokes. the doctors actually wrote an appeal for the officials here as well, which we delivered through the state department while we were in vienna. but we shouldn't have to come to vienna to have our voice heard. but, you know, sadly because we've been struggling with no answers we really want answers and we need this to be resolved. >> what is the state department telling you? >> >>. >> they're reassuring us they're