>> open for business as usual. store manager is out on a deliver where i when she receives an urgent call. a car come into the cleaners and hit brittany. >> i can remember seeing the big old truck and just glass coming at me. >> i didn't know brittany's condition. i got here as quick as i could. >> when shawna arrives, she sees the parking lot is a disaster zone. they still had her behind the counter. she didn't get out from behind the counter for probably 15 or 20 minutes. >> it was huge, and it was twisted. >> as awful as it is to get the call for shawna ray, it's nothing compared to the call brittany's mother sean beach has