minutia questions but breaking it down from the moment he was arrested and when he gets to the hospital. i think they are doing a wonderful job doing that. this is how you gain the trust of the people that you serve. >> leonard, you know, i want to read you part of the baltimore city police department's policy on custody. it says officers must quote, ensure the safety of the detainee and ensure medical treatment for a detainee is obtained when necessary or requested. investigators say he asked for help. how concerning is it that that policy was ignored, leonard? >> it's very concerning to me rev. first of all, back in my past i was an instructor in the baltimore police academy and i was a director of that baltimore police academy. those are primary basic things that we drilled into the heads