there was no place to park and our business plummeted. and then all of a sudden things just started going down down down. >> you would stop paying your rent at a certain point. >> i did. >> why? >> because i was too sick to work. so, by not paying rent i was able to pay my staff and keep the store open. >> with her health failing, her customers vanishing and her bills mounting kathleen's business was in serious trouble. >> we were closing our doors in december. i got a frightening phone call from one of somebody we owed money to and i threw up my hands and i thought, you know what, i can't be optimistic about this anymore. we are really not going to make it. so, we were closing our doors. >> that's when she turned to the crowd-funding site gofundme for help. and what happened when you put that up? >> we had $15,000 in donations happen almost in a week. i thought, oh, that will get us through. by december, we're going to bounce back but we never bounced back. so it's gotten us out of the hole but it wasn't nearly enough. >> this company got a lifeline but now it needs a makeover.