i'm here in denver with the "your business" makeover team to answer a call for help from a viewer. her neighborhood bakery has been making cupcakes for more than seven years, and now, she says they need our help. let's go give this business a makeover. you must be kathleen. >> hi! you must be jj. >> i am! it's so nice to meet you. >> so nice to meet you, too. >> kathleen nevin is the owner of big fat cupcakes in the cherry creek section of denver. this is where it all happens. >> yes. so, jj this is where we do all of our baking of the cupcakes. >> she and her team make some of the most beautiful and delicious cupcakes i've ever tasted. right here in the back of their store. she says she opened the business because of a personal crisis. >> i actually started it because i was diagnosed with breast cancer in 2008 and i needed a job, and i was making cupcakes in my kitchen and it helped me