>> you know, 10you were talking about watching the nightmare unfold for people inside. what can you tell us about some of what you saw in detail? >> it was awful. as i said, ten people left there now. we saw a variety of demographics. no children. we can thankfully report that we can see were trapped up in all of this. the gunman was putting them on rotation. making them stand up at the window. there are big windows in the front of the cafe. he was making hostages stand in turn for sometimes half an hour. one woman stood there for two hours with the hands on the glass and faces and noses touching the glass looking out what's been for 12 hours the empty pedestrian zone of martin place. you can see the gunman walking around sometimes in the background. we think he's carrying what looks like a shotgun.