but he assured all his clients that their identities will remain confidential. >> you couldn't open the door 90 degrees, maybe 30. this lady had a hard time getting into her own door. as soon as you got in the door, it is stacked from the floor to the ceiling. >> i remember having a difficult time walking through the front door. and being amazed that she was in a wheelchair. and the first thing i thought was, how does she get in and out? >> the disaster masters make their way around the packed home to assess the severity of the problem. >> behind the door, up against the wall in the closet, still stacked to the ceiling and little paths back into the living room. kitchen in the back. you could barely walk into the kitchen. >> it was a mix of construction material like tiles, plaster, to repair walls, tools and things that she had recently purchased as gifts. >> just a complete mess. everything came home, nothing