seems easy, clean it up. but with a hoarder, it's just not that simple. >> you don't move stuff. she would be very hurt, first of all, she'd be angry, she'd be hurt at the disrespect to her and her things. she'd be ashamed. it would be kind of like her worst fears coming true right then and there. it would just make the problem worse because it would make her more defensive of everything else. and would make her fight harder to keep it. >> dr. morrison has not treated jessica's mother but has dealt with many similar cases. >> if you were to go into the home of someone who hoards and you were to clean out everything, not only would that make the person incredibly vulnerable and distressed but it would not solve the problem. but the person would reclutter and rehoard. the first step is to have them get the motivation to want this. >> looking at all the seemingly unmovable piles, jessica wories about the future. >> just walking through the