no cooperation and there's no accountability in the va from their point of view. so what they're saying is, they do what they can, but the va's not really responsive to them. >> you're saying essentially that they're reporting at least from veterans who have spoken to you, is that they feel the responsiveness was wholly on the part of the va and not from their member of congress, or do they have complaints about the response from their representatives? >> there are quite a few of veterans who are very upset with their members of congress. it's hard for us to penetrate that, because constituency records and constituency communications with members of congress are not public records. i've asked to interview senator mccain's department of veterans affairs. and i've been turned down. so they will also talk about the members of congress, saying there's a confidentiality requirement that they have, so they're not going to discuss particular cases. >> yeah. and in addition to being the senior senator from arizona, of