but memorial day is coming up. we have senators coast to coast wearing flag pins. but during your course in washington, what percentage of constituent services are devoted to va, to veterans? i would assume it is a high percentage of complaints and yet little has occurred over the years to truly improve the va. why? >> mike, i can tell you what has happened. a dramatic increase in va activity with the disability claims coming in from iraq and afghanistan. many of the men and women who would have died on the battlefield are brought back and go through an amazing reconstructive surgery and therapy and helped to get back on their feet. more and more demands on the va system and it has not been able to rise to the challenge. it has been overwhelmed by this. congress has a responsibility here as well. we have to provide the resources for the va to do their job to keep our promise to veterans. the responsibility for this just