transition as smooth as we can. but, just to finish the thought, when we get to tomorrow, we have no guarantee it will be like today. that's our focus. we want to make this transition go as well as it can for every american. >> i want to clear up, in case folks aren't tracking this particularly, right? the worry is specifically that people show up at a doctor's office or a pharmacy, saying, hey, i got obamacare. i went to healthcare.gov, i signed up and got confirmation, and they are not in the system. and i think that worry is compounded, i would like to hear your thoughts on this, by the fact that the right and republicans and the mainstream media so trumpeted the individual stories of a few canceled plans and created such an absolute storm around that. you're worried that the same thing could be re-run with a few anecdotes of people having problems. >> absolutely, chris. we prepared for yesterday, because as you remember, just a week ago, there were a lot of stories talking about how january 1st could be a disaster. yesterday wasn't a disaster