of its orders on time, basically pointing the finger at ups and amazon is compensating customers with $20 gift cards as well as refunds on shipping charges and this morning fedex did release a statement saying it processed about 275 million packages during the shott shorter holida shopping season. >> nbc's gabe gutierrez, thanks for that report. retailers are rolling out deep discounts to entice shoppers as they return unwanted gifts and start redeeming gift cards today. eight in ten shoppers were expected to buy $30 billion worth of gift cards this holiday shopping season. cnbc's julia boorstin is at the grove mall in los angeles. >> reporter: nearly 80% of consumers said they plan to shop post-holiday sales according to retail me not and a lot of those sales started christmas day with target, nordstrom's and kohl's all slashing prices on the 25th