myself, as well, thank you for your support of the affordable care act. those situations are in every district around the country. we have to find them and explain to the american people, that's why we passed the affordable care act. >> sir, you're highlighting a situation where someone had a positive experience. we're not hearing enough of those stories because a lot of people can't get through the website to have the end result that this person had. so is that a big concern of yours, if we don't hear more positive stories like this, it's going to outweigh all the news about the problems with this rollout? >> i don't know that it's going to outweigh it, but clearly the negative is outweighing the positive right now. you know, we don't tend to be quite as good on the pr front. it is we very two problems. one is that the system is off to an awfully rocky start. but secondly, there are people who have a vested interest in it not working. it's political. it's economic. we do have a best interest in it