or theft, a lot of shoplifting. i think the average inmate age is between 20 and 25. >> that's what makes joanne schneider at age 71 with no prior record anything but the typical inmate. >> it's a sound you don't forget, the steel doors slamming shut. this is my home. >> it's very rare that you see an older person come into a facility. she looks like your average mom out there. that's when she first came into my area, she looked like she was a grandmother figure. >> my bed is concrete. and we have a mattress on here. but the mattress is approximately this thick. when you lay your body weight on it, it compresses down to -- i like call it an exercise mat.