technical side of this better than myself or any of us at this table. help break this down in terms of glitches with the website. what do you see as most problematic and likely the longest to fix and what do you see as more promising? >> i think that the problems we've seen are kind of systemic for whenever you launch a really big high profile popular web property. anyone who has worked on any sort of project management for something like that, knows launches don't go smoothly. we're enough weeks out into the live site now that it's a little disturbing that they don't have more of this under control. i actually went on today to click around and see what the experience is like and i ran into the same error message you just showed showing that i couldn't sign up. that's a pretty ridiculous message to give someone this far into it. >> the administration has been firm, we play the clips of kathleen sebelius, november 30th, she feels confident the website will be fixed. when you have a big technical challenge like this, is it