they were overwhelmed to begin with. there's much that needs to be done correct the situation. this has to be fixed but what doesn't have to be fixed is the fact that tens of millions of more people will have access to affordable quality health care. >> all right. ezra klein, let's start terrify beginning here and put in perspective first of all the glitches that are happening with the website and what the president could say today to try and stem the tide of criticism? >> sure. so these are glitches. the website is not working. when they say the obama administration calls it glitches they are underplaying the problem. there's two sets of problem one which is getting better rapidly and the other we don't know how it can be improved. first they got overwhelmed by traffic. the architecture couldn't deal with demand.