>> okay, was it a motor vehicle accident? >> the people of quincy want someone who's on the other end who won't go crazy or lose it when you call. you have to stay calm and help the city out. >> friday, bose's shift starts like any other. >> it was a very busy night. about 10:30, 10:45 it actually started to slow down. we figured we had another hour left on the shift and we'd be gone and it would be over. >> but for bose his night is just starting when this 911 call is received. the call is from his neighborhood. >> 911, what's your emergency? >> there's a fire next door to my house. 102 hollis avenue. >> let me get the fire department. stay on the phone. >> okay. >> we have nine lines. all at once, all the lines were coming in. we figured because of the time of night it was a car accident. so the first call we picked up that i received was my next-door neighbor saying the neighbor's garage and house was on fire. there was an explosion. when i asked her the address, she told me it's 99 hollis ave. i had to ask twice to make sure