>> as for face to face meetings, they meet their clients on site or go to the customers' offices. >> we can kill two birds with one stone. do an on site walk through and then talk about the event itself. it means that we can have that office space somewhere else. in theory. >> not having offices allows 501 auctions to be in multiple markets without paying multiple rents. teddy's based out of new york, while john is in richmond. >> it's a matter of being close to where our clients are, to meet with clients in richmond easily, make a day trip up to d.c. and put in face time with them. coordinate staffing. it's really invaluable. ultimately people trust people. >> as they expand, there are plans to bring on more employees in the major markets. >> there are so many options around the country. we're looking to expand, grow into new cities. when we bring someone on in that market, i think there's going to be an expectation that they find what works best for them,