travelers although they've been trying to be a little bit more consumer friendly. this is pretty appalling, the kinds of security lapses that were detailed in this igo report. >> reporter: this is fundamentally not a report about security lapses, andrea, although they do mention a couple of them. the whole point of this was a report by the gao which says the tsa lacks a uniform system for deciding how to handle discipline and then tracking how the disciplinary system is working and making sure, for example, that if an agent goes from one airport to another his disciplinary record goes with him so that if there are further problems they can be dealt with. they do have some examples here. they note a 27% increase. 9722 cases 2 -- 9622 total cas. they say in here that a screener