openforum.com/yo openforum.com/yourbusiness. if you would like you can e-mail us your questions or comments. your business@msnbc.com. thank you for all of that advice. it was great. in addition to getting people like you on the panel we also go out and talk to entrepreneurs to get great ideas. let's hear about them. >> my tips to other entrepreneurs and business people in general is always follow up on a lead that could be by a friend, business colleague, your neighbor, postman. whomever. just never know where a lead might take you to. >> at cerno, customer service is very for to us and we want to connect with them. unfortunately we can't meet every one of them. we found video is for to connect with them. they connection experience our