endangered species because of those changes. but we found one tenacious and very innovative entrepreneur who knew how to adapt. once upon a time answering service operators like this were the only way to get messages if you stepped away from your desk. today that's all changed. >> nobody is used to live people anymore. everyone is so used to recordings. >> or has it? >> we're kicking it around here thinking how in the heck is this answering service still in business? and i think you'd be surprised to know there's lots of us out here. >> that's mary jones, the owner of phoenix-based answer one. >> we're not your daddy's answering service anymore. we've come a long way. the agents today are smart, multitasking, savvy, they have access to so much. >> jones has been in the business for over 35 years. >> hey, maddie, how is the traffic going today? >> and she has no plans to quit anytime soon.