the changes that cause the increases in paperwork. the v.a.'s own numbers shows wait times are not getting better, it's getting worse. 161 days, the next year, 165 days, next year 188 days, last year, 262 days. the universe of the problem they are dealing with is getting bigger by design, by policy, by good policy, by their own policy. but the pace at which they are dealing with the existing problem is not getting better, it is getting worse and we keep hearing from the v.a., we got this. really, for a decade now we've been hearing it's all under control. >> we need to bring that backlog of claims down. >> the v.a. has made significant improvements to the claims decision making process, but clearly more must be done. >> we will improve the timeliness and accuracy of claims processing. >> implementing a robust plan. >> we have a fix for this, and