local physicians, the patients come only one day a week. we're not here every day. so that makes it sometimes difficult for women who have day care work issues that they have to deal with. >> before they drive in the parking lot, they are accosted by the people outside with pamphlets and bombarded with information that is not true. before they ever get inside the clinic. when they do come inside of the clinic, they have a 24-hour waiting period. they have lots of paperwork to do. they have to make choices about their ultrasound and whether they want to hear the heartbeat or see the monitor, et cetera, et cetera. >> a patient must call and make an appointment at least a day prior to their appointment. they have to have phone counseling with one of our trained staff where they review some state-mandated information with them. >> very shortly we'll be implementing the 72-hour mandatory delay. under those circumstances, with