staff or other offenders and are in windowless single man cells 23 hours a day. they take their meals alone and phone calls made once a week are made from the isolation of their cells. >> in this confinement unit we have to deliver all of their services. i try to make contact with every one of my offenders at least once a week. that's all 144 of them. >> case manager beverly gillmore is the primary link to the rest of the world for the inmates. >> i came from the south. i was so protected and so green when i came here. and when i started learning more about the needs of offender population i thought why can't i be an advocate for them? on a daily basis they will send letters to me or notes requesting information, maybe complaining, or some of them