supplement their business income and they're hoping that 2013 will be better. and in september, we paid a visit to erika hall, owners. erika felt stuck. she was so busy doing everything, marketing, accounting, cooking, cleaning, that she couldn't focus on growing her business. we decorated a room and now the inn's most popular. we redesigned her website. she's using google analytics and erika signed up for an online booking system we recommended. she now spends less time on the phone and more time running her business. it also helped her experiment with different rates for different times of the year and gage specific room pop layer did. all of this has resulted in an increase in bookings. time to answer some of your business questions. jeffrey and mike are with us once again. the first one say question about