girls who worked at i believe it was the orange julius, one of the places where you can get smoothies and what not. i think they were a floor below this shooting if i'm correct. they said when they heard what turned out to be gunfire, they just thought it was something happening upstairs, something dropped to the ground a couple of times, something like that. 10 a lot of people in this mall, they weren't directly inside that food court or inside macy's seeing this gunfire, hearing this gunfire that. >> may not know what they heard, what they saw. >> right, exactly. lots of people were still stuck inside the mall. they're trying to get them out now and speak with them before they're allowed to go home. pat dooris is standing by with an eyewitness. pat? >> reporter: well, that's right. as folks are starting to come out, we're starting to hear some of what it was like inside there. i have tyler -- i'm sorry, it looks like we just lost our live connection with pat.