bi pilots. >> and our number five, our first class passengers -- our first class galley flight attendant and our purser -- and we can't get into the cockpit. the door won't open. >> this is operations. what flight number are we talking about? >> flight 12. >> no, we're on flight 11 right now. >> flight 11. i'm sorry. >> who are you, hon? >> she gave her name as betty ong. >> at 8:25 a.m. boston controllers realized flight 11 had been hijacked. 13 minutes passed before they called the military's northeast air defense sector to intervene. >> we have a hijacked aircraft