we got to get them out. they were dumping them outside. people were literally suffocating to death outside. there weren't enough doctors there who were actually checking. all right. is he breathing? if he's not breathing, resuscitate him, is put him in a recovery position. that was the issue. i have absolutely no doubt in my mind whatsoever that more people could have been saved. >> in the panic, svletnana and her 13-year-old daughter are separated. the story ends tragically. near her american fiance nor her daughter survive. >> sasha ended up on the very bottom of the pile. she was crushed. no chance of surviving with such a rescue. >> svletnana's life is changed forever. she lost a daughter. >> i'm still coming to terms with it, living with it.